Cancellations & refunds
Last updated: 14 October 2026
You can cancel a ride in the app at any time before the trip starts. This page explains when a cancellation fee applies and what to do if something went wrong.
Free cancellation
- Cancelling before a driver accepts your request is always free.
- After a driver is assigned, you have a free cancellation window. The window depends on the vehicle type (see the table below).
- If the driver cancels, or our support team cancels the booking, you never pay a fee.
Cancellation fees
If you cancel after the free window, a cancellation fee may apply to compensate the driver for coming to you. The app always shows the fee before you confirm the cancellation, so you can change your mind.
| Vehicle type | Free window after a driver is assigned | Fee after that |
|---|---|---|
| Auto | 3 minutes | ₹20 |
| Mini | 3 minutes | ₹30 |
| Sedan | 3 minutes | ₹40 |
| SUV | 3 minutes | ₹50 |
If you were asked for a fee because you cancelled when the driver was very late, went to the wrong place, or the vehicle didn't match the app, report it on the Help page and we'll look into it.
Paying a cancellation fee
Like fares, any cancellation fee is paid to the driver directly by cash or UPI. We don't take money in the app, so there is nothing to refund automatically.
Disputes and refunds
- If you were charged more than the fare on your receipt, charged a fee you shouldn't have been, or a trip didn't happen, report it on the Help page and choose the booking.
- Please report within 7 days of the ride so we can check the trip records with the driver.
- Our support team will review the booking history and the driver's account. If you paid more than you should have, we'll arrange for the difference to be returned and act on the driver's account where needed.
- You'll see the status of your report and our response on the Help page.